Frequently Asked Questions (FAQ's)

Are these bracelets elastic/stretchy?

Yes. Each bracelet is strung on high-quality elastic.

When will my order be processed? 

Your order will be processed and shipped within 2 to 3 business days of ordering.  A tracking number will be provided at time of shipping.  

 

When will I receive my merchandise?

Once shipped, orders should arrive within 2 to 5 business days.  This does NOT include holidays or weekends.  Please utilize the emailed tracking information to follow your order.

How will my order arrive?

Most U.S. orders are shipped via USPS.

 

I need something rushed.

We're on it!  Please email TuCheLaRue@gmail.com before ordering.

Can I get a refund?

All sales are final.  Please measure correctly prior to purchasing.


How should I care for my bracelets?

Our products are made of high quality materials. We do highly recommend taking certain measures to retain the quality.  Always roll the bracelet over your wrist when putting on and taking off.


- Avoid wearing in the shower, swimming pool, and bodies of water
- Avoid long exposure to heat 
- Avoid excessive stretching 
 

I never received my order, can you help?

If you did not receive your order, please contact us at tuchelarue@gmail.com